FREQUENTLY ASKED QUESTIONS

How to schedule, our cancelation and no-show policies, service prep, gift certificates, refunds and more..

HOW TO SCHEDULE

New Clients, Appt. Confirmation & Communication

Please book all appointments with the appropriate service provider through text messaging.
- Christine (Specializing in the art of Brazilian Waxing): 540-784-8600
- Maddie (Custom Facials, Dermaplaning, Lash Lifts/Tints & Brow Waxing): 540-319-9358
  
  Guest Esthetician - Mystic Roots Esthetics
- Grace - Holistic Esthetician (Dermaplaning, Yoni Steams, Therapeutic Facials, Lash/Brow Art & Organic Apothecary): 540-280-9783
  - For pricing and a list of her services, www.mysticrootsskin.com
The day before a scheduled appointment, contact will be made by Lex Wax Esthetics requesting confirmation of your appointment. If confirmation is not received, the appointment will be cancelled and a deposit will be required before booking again.
All NEW clients require a 50% non-refundable booking fee to hold their scheduled service time. The fee will be applied to the completed service. Cancellations will forfeit their deposit.
Booking fees may be transferred one time to a new appointment scheduled within 48 hours.
If you need to cancel or reschedule an appointment, we require a 24 hour cancellation notice.
Dogs and Children are welcome, if they can sit safely and quietly.

Cancelation & Late Policies

There is a five-minute grace period for eyebrow appointments and 10-minute grace period for all other services.
If you arrive past the allocated grace period, your appointment will be cancelled. You will be considered a no-show and charged 100% for the service per our no-show policy.
No-show appointments will be sent an invoice for 100% of their services missed. This must be paid before scheduling your next service.
Cancellations with less than 24 hours of notice will be required to pay 50% of the service scheduled at the time of cancellation.
- Your next appointment will not be scheduled without payment of the late cancellation fee.

Cash, Debit and Credit are accepted

Payment is due at the completion of service.*
Gift certificates are available for purchase.
- All gift certificate purchases are non-refundable.
- Gift certificates expire 6 months from the date of purchase.
All product sales are FINAL.
All services are non-refundable.