The Way We Do Things


How We Operate

*All updates on prices, services, and possible discounts will be on our social media sites. Please be sure to check them for accurate pricing*

*Communication is key and extremely important. Lex Wax Ladies have their phones on them at all times and commit to responding as soon as possible.

*We pride ourselves on quick responses; however, any message, call or text that is received out of office hours (Tuesday-Friday, including some Saturdays hours vary) will be responded to within 24-48 hours or the next working day.  Whichever may come first and we ask for patience within those hours.

*You are fearfully and beautifully made. There is no room for apologies of stretch marks, squishy skin, rolls, and hair.

*What happens at Lex Wax Esthetics, stays at Lex Wax Esthetics. 


How to, Confirmation, New Clients, and Communication

*All appointments will be made through direct conversation with us by: phone call, text, or direct message on social


*The day before a scheduled appointment, contact will be made by Lex Wax Esthetics requesting confirmation of appointment. If confirmation is not received, i.e. no response to confirmation text message/phone call, the appointment will be cancelled and a deposit will be required before booking again.

*All NEW clients require a 50% non-refundable deposit to hold their scheduled service time. The deposit will be applied to the completed service. Cancellations will forfeit the deposit.

*We require a 24 hour cancellation notice. We understand situations occur, but we truly appreciate keeping us in the loop. This ensures us enough time to refill the appointment time.


The Rules

*We have a ten minute grace period for your appointment, a five minute grace period for eyebrow appointments and spray tans. This should be used for paperwork and catching up, but we know sometimes timing just isn’t in our favor. If you are one minute or more past the grace period your appointment will be cancelled and considered a "no show" and charged 100% for the service per our "no show" policy.

*No show appointments, i.e. confirmation was made for the appointment and you did not show-simply because you didn’t (exempt for emergencies), you will be sent an invoice for 100% of the services missed. This must be paid before scheduling next service. 

*24 hour or less cancellations will be required to pay 50% of the service scheduled at the time of cancellation. Next appointment will not be scheduled without payment of late cancellation.


How to Prep for Services

*We require all clients to be minimally prepped and ready for the appointment that is booked and we take care of the rest.

*Waxing: Arrive with hair 1/4 of an inch long, for example the length of a grain of rice. Ensuring you are not on any oral/topical antibiotics, Retin-A, or had a chemical peel or sunburn within the last 14 days.

*Tinting: Makeup free and clean face. Eyelash tinting requires contact lenses to be removed for service. No spray tan or self tanner within the 48 hours.

*Spray Tan:  Makeup free and no moisturizer or oil on skin. Ensuring you have not had a sunburn or chemical peel within the last 14 days.  No tinting within the past 24 hours.

*Any client that is not ready and did not do the bare minimum for their scheduled service will have to reschedule per our late cancellation policy. Special time, preparation, and product has been set aside for each appointment and arriving unprepared causes a huge loss for not only us, but the client as well.


Purchasing on website and in house

*All gift certificate purchases are non-refundable.

*All product sales are FINAL.

*Please allow up to 2 business days for order to process. Once it has been processed please allow 7-10 business days for shipping. Lex Wax Esthetics has no control over delivery times. A tracking number will be available for all items once they have been shipped.

*In office exchanges on unopened-same product ONLY. Due to the nature of the product, no returns are allowed.

All Sales Are Final!

*When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

*The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

*The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged accordingly.