FREQUENTLY ASKED QUESTIONS
How to schedule, our cancelation and no-show policies, service prep, gift certificates, refunds and more..
HOW TO SCHEDULE
New Clients, Appt. Confirmation & Communication
Please book all appointments with the appropriate service provider through text messaging.
Chris (Wax, Lash and Brow): 540-784-8600
Kodie (Massage): 540-460-3874
The day before a scheduled appointment, contact will be made by Lex Wax Esthetics requesting confirmation of your appointment. If confirmation is not received, the appointment will be cancelled and a deposit will be required before booking again.
All NEW clients require a 50% non-refundable deposit to hold their scheduled service time. The deposit will be applied to the completed service. Cancellations will forfeit their deposit.
If you need to cancel or reschedule an appointment, we require a 24 hour cancellation notice.
WHAT IF I AM RUNNING LATE?
Cancelation and Late Policies
There is a five-minute grace period for eyebrow appointments and 10-minute grace period for all other services.
If you arrive past the allocated grace period, your appointment will be cancelled. You will be considered a no-show and charged 100% for the service per our no-show policy.
No-show appointments will be sent an invoice for 100% of their services missed. This must be paid before scheduling your next service.
Cancellations with less than 24 hours of notice will be required to pay 50% of the service scheduled at the time of cancellation.
Your next appointment will not be scheduled without payment of the late cancellation fee.
HOW TO PREPARE FOR YOUR SERVICE?
We ask that all clients be minimally prepped and ready for their appointment that is booked; we take care of the rest!
Arrive with hair 1/4 of an inch long, for example the length of a grain of rice.
Ensure you are not on any oral/topical antibiotics, Retin-A, or have had a chemical peel or sunburn within the last 14 days.
Makeup free and clean face.
Eyelash tinting requires contact lenses to be removed for service.
No spray tan or self tanner within the 48 hours.
Cash, Debit and Credit are accepted
Payment is due at the completion of service.*
Gift certificates are available for purchase.
All gift certificate purchases are non-refundable.
Gift certificates expire 6 months from the date of purchase.
All product sales are FINAL.
All services are non-refundable.