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How to schedule, our cancelation and no-show policies, service prep, gift certificates, refunds and more..


New Clients, Appt. Confirmation & Communication

  • Please book all appointments with the appropriate service provider through text messaging

  • The day before a scheduled appointment, contact will be made by Lex Wax Esthetics requesting confirmation of your appointment. If confirmation is not received, the appointment will be cancelled and a deposit will be required before booking again.

  • All NEW clients require a 50% non-refundable booking fee to hold their scheduled service time. The fee will be applied to the completed service. Cancellations will forfeit their deposit.

  • Booking fees may be transferred one time to a new appointment scheduled within 48 hours. 

  • If you need to cancel or reschedule an appointment, we require a 24 hour cancellation notice. 

  • Dogs and Children are welcome, if they can sit safely and quietly.


Cancelation & Late Policies

  • There is a five-minute grace period for eyebrow appointments and 10-minute grace period for all other services. 

  • If you arrive past the allocated grace period, your appointment will be cancelled. You will be considered a no-show and charged 100% for the service per our no-show policy.

  • No-show appointments will be sent an invoice for 100% of their services missed. This must be paid before scheduling your next service. 

  • Cancellations with less than 24 hours of notice will be required to pay 50% of the service scheduled at the time of cancellation.

    • Your next appointment will not be scheduled without payment of the late cancellation fee.


Cash, Debit and Credit are accepted

  • Payment is due at the completion of service.*

  • Gift certificates are available for purchase.

    • All gift certificate purchases are non-refundable.

    • Gift certificates expire 6 months from the date of purchase.

  • All product sales are FINAL.

  • All services are non-refundable.

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